BPO Vendor for Indonesian BusinessesPT. Sigma Solusi Servis
Sigma is a trusted BPO vendor since 2015—taking over your payroll, BPJS administration, time & attendance, and HR processes. You focus on core business; we run the back office.
What is Business Process Outsourcing (BPO)?
Business Process Outsourcing (BPO) is a model where companies outsource one or more non-core processes—most commonly payroll, BPJS administration, time & attendance, talent acquisition, and HR administration—to a specialist vendor like Sigma. What is outsourced: the process, not the people. Sigma teams execute these processes with measurable SLAs (payroll accuracy, reporting timeliness, response time).
Unlike manpower outsourcing (which supplies workers to the client’s site), BPO focuses on process execution—typically performed by Sigma teams from their offices using an integrated digital platform. Clients receive output (paid salaries, BPJS reports filed, dashboards updated) without managing operations.
Sigma BPO Services
Payroll Outsourcing
Monthly salary calculation, PPh 21, fixed and variable allowances, digital payslips, and bank transfer—all audited and accurate. SLA accuracy ≥99.5%.
BPJS Ketenagakerjaan & Kesehatan Administration
New employee registration, monthly contribution payments, JHT/JKK/JKM/JKP claims, and BPJS reporting per regulation. You are freed from BPJS administration overhead.
Time & Attendance Management
Digital platform for attendance, overtime, and leave tracking, with automatic payroll integration. Clients get real-time access to workforce data.
Talent Headhunting & HR Administration
Talent acquisition for strategic roles (managerial, specialist), employment contract administration, employment documents, and ongoing regulatory compliance.
Why Outsource HR Processes to a BPO Vendor?
- Internal teams focus on strategic activities—not repetitive admin
- Higher process accuracy from vendor specialization + digital platforms
- Automatic regulatory compliance updates (Permenaker, BPJS, UMP)
- More predictable operational cost—you pay per service, not in-house HR salaries
- Access to BPO digital platforms without your own infrastructure investment
- Audit trail and process transparency for internal finance and compliance
How the BPO Engagement Works
- 01
Needs audit & data assessment
Initial audit: headcount, wage structure, allowance complexity, industry-specific regulations. Output: a BPO scope tailored to your business.
- 02
Data migration & onboarding
Migrate employee data, payroll history, and BPJS enrolment to Sigma’s platform. Your team is trained to use the dashboard for real-time data access.
- 03
Monthly process execution
Sigma runs payroll, BPJS reporting, time & attendance, and other HR services per the agreed SLA. You receive clean outputs: paid salaries, clear BPJS reports, updated dashboards.
- 04
Quarterly review & continuous improvement
Each quarter: SLA review, accuracy, and feedback. Process adjustments for ongoing efficiency. Regulatory updates (Permenaker, UMP, BPJS) applied automatically.
Industries We Serve
- Retail & FMCG — multi-branch payroll with commission allowances
- F&B & Restaurants — shift-based payroll with tip/service charge
- ISP & Telecommunications — field technician payroll with transport allowances
- Technology & Digital — integrated payroll with comprehensive benefits
- Multifinance & Banking — payroll with commission & performance bonus structures
- Logistics & Distribution — driver/warehouse payroll with attendance allowances
How Much Do BPO Services Cost?
BPO rates vary by service scope and the number of employees managed. Three common pricing models: (1) per-employee per-month (PEPM)—common for payroll & BPJS admin, range Rp 50,000–250,000/employee/month, (2) percentage of payroll (1–3%), or (3) fixed monthly fee for integrated service packages. Use the calculator or contact us for a custom estimate.
Open the Cost CalculatorBPO Services FAQ
Manpower outsourcing = supplying workers placed at the client’s site (Sigma as employer of record). BPO = taking over business processes (payroll, BPJS, time & attendance, HR) executed by Sigma teams from their offices. Many Sigma clients use both bundled for end-to-end outsourcing solutions.
Start outsourcing your HR processes to Sigma
Free 30-minute consultation for an initial BPO needs audit. Transparent proposal within 5 working days.
Free Consultation